Privacy Policy

Martin Place Dental is committed to protecting the privacy and confidentiality of personal information, including sensitive health information.

This policy outlines how we handle your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. How We Collect and Hold Personal Information

We will primarily collect personal information directly from you through:

  • Patient registration and medical history forms.

  • Consultations and discussions with our dental team.

  • Correspondence (phone, email, mail).

In some cases, we may also collect information from a third party, such as another health practitioner, but only with your consent or as required by law.

2. What Personal Information We Collect and Hold

We collect personal and health information that is necessary for us to provide you with quality dental care and manage our practice.

This information may include:

  • Your name, address, contact details (phone, email).

  • Your date of birth, gender, and occupation.

  • Your dental and medical history.

  • Relevant information from other treating practitioners (e.g., your GP).

  • Billing and health fund details.

  • X-rays, dental images, and treatment records.

3. Use of Third-Party Booking Engines

To manage our appointments efficiently, we use a third-party booking engine provided by MyDentalHub.

When you book an appointment with us through our website, some of your personal information (including your name, contact details, and the purpose of your appointment) will be collected by and stored within this third-party system.

This information is used exclusively for the purpose of scheduling and confirming your appointment.

The third-party provider is contractually bound to comply with strict data protection and privacy standards.

Their privacy policy is available on their website and provides details on how they handle your information.

4. Why We Collect, Hold, Use, and Disclose Personal Information

We collect your personal information to:

  • Provide you with high-quality dental services and a comprehensive diagnosis.

  • Manage our clinical records and patient administration.

  • Communicate with you regarding appointments, recalls, and treatment plans.

  • Process billing and health fund claims.

  • Meet our legal and ethical obligations as a healthcare provider.

5. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you.

You can also request that we correct any inaccurate or outdated information. Please contact our practice directly to make a request.

6. How We Secure Your Information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.

This includes securing both physical records in locked cabinets and digital records with password protection, secure servers, and regular backups.

7. Complaints

If you have a complaint about how we have handled your personal information, please contact us directly.

We will investigate the matter and respond to you as soon as possible.

8. Contact Us

If you have any questions about this Privacy Policy or our handling of your personal information, please contact:

Phone:  (02) 92328599

Email: padental@bigpond.net.au